Delivery policy
- After placing your order, our team shall get in touch with you for the required documentation and prescription depending on the product ordered. You can mutually decide the preferred time slot for delivery.
- All orders shall be shipped and delivered within 24 hours of order confirmation. If due to any unforeseen circumstances the order is delayed for delivery then the maximum delivery time shall be within 3 working days from order confirmation.
- Lessee or his/her representative has to be present at the agreed date and time of delivery Otherwise extra shipping costs incurred i.e. INR 1000 will be charged by the lessor.
- Delivered items cannot be returned unless they have major defects & are non-functional.
- Though we do quality checks at our end before delivery, the lessee is expected to see if there are any damages and report the same to representative of lessor and a note of the same shall be made.
- One signed copy of the contract is to be kept by each party.
- Please note that the lessee should ensure the entry of delivery vehicle inside the premises. Additionally, lessee has to arrange for the permission to use the lift. In case you do not have lift or permission to use lift at your premises, extra labor charges will be there to carry the products through stairs.
Pick-up policy
- Lessee has to inform lessor 1 day prior if he wishes to terminate the contract. Lessor will send notification regarding the same as well.
- Pick-up date and time will be mutually decided by lessee and lessor. Lessee has to be present at the agreed date and time. Otherwise extra logistics costs incurred will be charged to the lessee.
- Pick-up date is initiated within 24 hours from the pick-up request. If there are any delays in the pick-up from the companies end, the same shall be informed by email or phone.
Order Cancellation
- Lessee may cancel an order till the delivery confirmation call at no cost. However, if Lessee cancels after the confirmation call, then delivery and pick up charges are applicable.
- Incase of order cancellation, the refundable security deposit shall be refunded to the lessee within 7 working days to their original payment method or bank account.